1. Do I need to pay for the Custom?
You do not need to worry about whether or not the replicas can pass the custom successfully. We cooperate with EMS/UPS/DHL to help costumers finish custom procedures. So far, the Customs declaration percentage of our products has reached 100%.
2. How to track my order?
Once you have placed your order you will be contacted by e-mail to confirm your order. Upon the items shipped out you will receive an email with your shipping tracking number. With this tracking number you can track the progress. Please keep in mind it may take up to 5 days before the online tracking has updated your package. Please make sure you enter the correct shipping address and contact number. We are not responsible for reshipment if you provided us with an incorrect address. We are not responsible for any import tax charged on your package. Delivery is guaranteed. In the event that your package is lost or seized we will reship once at our expense.
3. There are some sites that offer cheaper replica, why are yours more expensive?
The price of the replicas depends on the quality. Here we offer you high grade products. The top grade item of your choice will last you for a long time. Some other websites don't pay attention to the quality of items, thus they offer some cheap and low-quality products that will not last very long.
4. Dose the items send to the client exactly with the picture showed on the site?
Yes, all the photos are taken with our own products, and prior to posting, we examine every item carefully to avoid the wrong item shipped to you.
5. How is the shipping fee charge?
We offer free shipping on orders over $200.Order amount below $200 will be charge $30 shipping fee.
6. Do you ship worldwide? And how long does it take the parcel to arrive from the time I order?
The terms of delivery depend on the country. It takes 5-7 working days to deliver items to USA.. For all international orders, packages take 7-10 working days. All the products are shipped by EMS, DHL or USPS with confirmation (Depending on availability).
7. Who pays for the Duties and Tariffs on international shipments?
Customs clearance charges are your responsibility, as we have no control over these charges and cannot even predict what they will be. You should contact your local custom office for more detail.
8. Are there any other hidden fees to pay besides for the product and the shipping?
No, there are no additional fees to be paid. Our post purchase support and warranty charges are all included in your final purchase price. We always mark on the package that the value of the package is less than 30 USD, most of the countries won't charge extra taxes for the value. Or we will send the parcel as gifts to avoid tax charged. The entire purchase price would be only the item purchase price plus the shipping fee. You will have full access to our customer support 24/7. The warranty is included for all items at no charge. We are here to do our best to make this experience with us an excellent one. Customer support and customer satisfaction are our top priorities
9. Can I get my money back if I am not satisfied with your product or service?
We will gladly refund any defective product and exchange any unwanted products, within 14 days of arrival. There is a14-DAY WARRANTY on the items, for manufacturers' defects ONLY. This does not cover damage due to wear and tear and any other damage
10. How come your guys don¡¯t have an 800 number to be called?
Generally we use an email reply any enquiry and order online, please look into your email.
You can also send us your question at this page Contact us.
11. What payment methods are accepted?
We provide most payment methods for you to make payment easily and safely.
Credit Card: (Visa & Master Card)
WESTERN UNION
Bank Money Transfer
PayPal
12. Do you deliver to P.O boxes?
Yes, we do deliver to P.O Boxes as well
13. Can I have the product shipped to me overnight?
Unfortunately, due to the large volume of orders being received on a daily basis, we are currently unable to ship our packages overnight. Thanks for your understanding
14. How safe is it to place an order on your site?
We guarantee you that ordering from our site is safer than ordering in real-life. We secure all your personal information through military-strength encryption programs. The details are then destroyed once they have been used for order processing
15. I am looking for an item that I don't see listed on your site, do you have it?
Do send us an e-mail detailing the brand and model of item that you are looking for and we will be happy to assist and see of we can get it for you.
16. What are the return, exchange and refund policies?
Please feel free to check out our Return and Exchange policies